Save the facility’s outgoing call number as a contact in your phone. This tells your carrier’s spam filter to allow calls from that number.
You can utilize services like Google Voice to create a clean, dedicated local telephone number. Ensure you register this new number directly with the prison phone vendor account and add it to the inmate's approved call list. Utilize Official Inmate Messaging Apps how to unblock a prison call
Inquire if a staff member manually placed a block on your number. Save the facility’s outgoing call number as a
If you use apps like RoboKiller, Nomorobo, or carrier-specific spam blocking tools, they are likely the reason you're missing calls. These apps are designed to be aggressive, and they often categorize prison phone numbers as spam. According to the Securus Help Center, you need to make sure that all SPAM/Blocking Apps on your phones are not blocking the Caller ID or you may want to completely turn off the App. Ensure you register this new number directly with
Have these ready before contacting anyone: