Twenty minutes later, the department heads sat around the table, arms crossed, expecting another lecture on KPIs. Instead, Elena placed the book in the center.
Comprender la estructura emocional de otras personas y tratar a las personas de acuerdo con sus reacciones emocionales. El Lider Resonante Crea Mas Daniel Goleman Pdf
Goleman famously identified six styles. Four are (build positive climate); two are dissonant (use sparingly). Twenty minutes later, the department heads sat around