The technician provides the unique, lightweight Version 1.9.7 Customer Module executable to the client.

Key characteristics of the Customer Module include:

Enhanced algorithms to handle temporary network outages and faster device re-connection times. Compatibility:

A: Check the "Sharing Permissions" tab. Version 197 requires explicit approval for mass storage devices. Go to the customer module tray icon > Properties > Filtering > Enable "Share all USB drives" (not recommended) or add the specific drive.