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Sunmi provides a "Clear Lock Screen Password" feature through its partner management portal. This is by far the safest method, as it does not require a factory reset.

If a Google account is linked to the device, Android's Factory Reset Protection (FRP) will trigger. You must know the original Google username and password to log back in.

: A hard reset completely erases all internal storage, including local database files, saved transaction logs, cached receipt layouts, and downloaded applications.

If your screen is completely locked and you cannot access the system settings, using the physical hardware buttons is the most reliable way to trigger a factory wipe. Step 1: Power Down the Device

Navigate down to select or Yes to confirm.

If the device is on:

Steps to Factory Reset a terminal via Boot Recovery - Flipdish Help Center

Is the device running on a ?