: Use the SADP Tool or check the device label to get the full serial number. Verify Device Date

Open the SADP tool on a computer connected to the same local network switcher as your camera. Locate your locked device in the list and note down the and the Start Time/Device Date . Step 2: Input Data into the Helper Tool

In the search for a solution, one string of text has become legendary across security forums and YouTube tutorials:

Email the exported XML file, along with a photo of the device label (showing the serial number), to Hikvision’s technical support or your authorized distributor.

Before you start, ensure you meet the system requirements. The primary requirement is having installed on your Windows PC, which is typically already present on modern Windows systems.