vicidial.php does not work in isolation. It acts as a traffic controller interacting with several key scripts in the AGC directory:
The agc (Agent Graphical Client) directory contains the PHP and JavaScript files necessary for the agent's daily operations. Key files include: : The main login and operation page. agc vicidialphp work
: Powers features like manual dialing, hanging up, and transferring calls . vicidial
In the Campaign settings, set the field to: https://yourcrm.com agc vicidialphp work
Ensure the phone is registered in the "Phone" tab and that the agent has successfully logged in with the correct phone credentials.